Frequently Asked Questions
Everything you need to know about shopping with E-Living
What is the typical delivery timeframe for furniture?
Most in-stock items are processed within 2-3 business days. Delivery typically takes 5-10 business days depending on your location and the size of the item. You will receive a tracking link via email as soon as your order leaves our warehouse.
Do you offer white-glove delivery and assembly services?
Yes, we offer premium white-glove delivery for select metropolitan areas. This service includes bringing the furniture into your room of choice, professional assembly, and removal of all packaging materials.
What is your return policy for home decor and furniture?
We offer a 30-day change-of-mind return policy. Items must be in their original packaging and unassembled. Please note that return shipping costs apply for change-of-mind returns, and original shipping fees are non-refundable.
Does my furniture come with a warranty?
Every E-Living piece is backed by a 12-month limited warranty covering manufacturing defects and structural integrity. Some specific collections may feature extended warranties up to 5 years.
Can I request fabric swatches before purchasing a sofa?
Absolutely. We understand that color and texture are important for your home. You can order up to five fabric swatches for free through our 'Swatch Request' page to ensure the material matches your interior.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible interest-free payment options including Afterpay and Klarna.